Voice is still vital. During 2020, voice traffic increased by 24.3% across the US. This increase was sustained throughout 2021 and beyond. In other words, users continue to demand voice services. CSPs must offer it to their customers if they want to continue to compete in the market.
Voice over LTE, VoLTE/IMS, is a solution to provide high-quality voice services over 4G and 5G networks. It also allows – via IMS Centralised Services – compatibility with legacy 2G and 3G networks. In this way, operators can guarantee service continuity even while these legacy networks are no longer operational.
In addition, it is worth remembering that there are still certain obligations that CSPs must fulfil in order to satisfy their licensing requirements, and this includes voice functionality. They must ensure users can contact emergency services. This feature must include adequate network coverage, reliability, and call quality.
So-called over-the-top applications can’t meet these universal service obligations. These are services offered via the Internet, such as Skype, WhatsApp, and FaceTime. They are usually delivered in conjunction with third parties. They also have no support for emergency calls and no quality guarantees. Critically, they rely on all users signing up for the same app.