In companies and organizations, the transition from an analog to a digital world was a real challenge. Even today we can see problems and shortcomings in some firms and entities, which apparently do not want to fully join the digital economy.
In reality, the decrease in costs in companies was one of the most positive and transcendent consequences of the digitalization of the economy. The deep digital revolution has decreased spending in areas such as labor, production or corporate travel.
This already means multiplying the productivity of companies, but also digital services themselves are cheaper than analog ones, consequently opening up an unlimited number of possibilities for new businesses and ventures.
How does it improve the customer experience?
At JSC Ingenium we are starring the change towards the digital universe. From the users and customers side, the benefits have also been transcendent.
First, digitization provided free access to a set of information that was previously impossible to integrate: now customers can decide their purchases using a dataset they previously couldn’t access quickly.
On the other hand, digitalization also significantly simplified the operation and administrative procedures, something that was very evident during the last coronavirus pandemic, when all the procedures became digital “by force”.
