Customer Support
Everyone knows how poor it often is to expect response in a customer service system. Luckily the implementation of AI has made these problems part of the past. With AI support chats you can explain your problem before a support representative participates in the interaction. In this way, human personnel can receive information beforehand and begin to solve the problem even before communicating directly with you. AI also takes care of directing end users to the right people or support team automatically, saving time.
Network Optimization
Telecommunications usage can vary drastically depending on traffic, region, time zone, and even time of day. When networks are not optimized for use, they can lead to costly and frustrating delays. Today, AI is used to quickly optimize networks without problems.
Powerful algorithms can predict and even take into account changes in network usage, as well as optimizing network access in real time. As a result, services are not delayed or interrupted.
Process automation
Robotic process automation has been implemented to quickly and efficiently handle the thousands of daily processes that occur in the telecommunications industry.
AI handles automatic billing, data entry, or service fulfillment, so the end user gets fast, reliable services that are billed quickly and accurately.
Data analysis
Instead of relying on one person or a team of people to analyze all the data that telecom providers collect about end users, it’s possible to build algorithms that analyze data and make suggestions.
Any telecommunications company can start acting faster thanks to artificial data analysis.
As you can see, AI is increasingly involved in each of the processes of telecommunications, offering great benefits and advantages.
Network Slicing technology allows JSC Ingenium, provider of turnkey Network Infrastructure solutions for MNOs and MVNOS, to create new independent, isolated and customizable network segments, with services tailored to the needs of our customers.
The hyperelasticity of 5G will also allow us to have as many networks deployed simultaneously as different brands and businesses have, even allowing a customer to have, quickly and easily, several networks deployed and operational at the same time, and most importantly: without the need to incur in large investments.
All this must be accompanied by monitoring systems that are up to the challenge: the network will help technicians to operate it, which necessarily leads us to automated monitoring and alerting systems and, finally, to artificial intelligence techniques at the service of customers.
